1. Advanced Speaking of Business English商務(wù)英語(yǔ)高級口語(yǔ)班（上）
（下列話(huà)題可根據客戶(hù)需要增減）
Face to face會(huì )面
1. Basic skills and techniques for talking to people in business situations在商務(wù)環(huán)境下與人交談的基本能力與技巧
Letters, faxes and memos信件、傳真、電子郵件和備忘錄
2. Basic skills and techniques for business correspondence商務(wù)聯(lián)絡(luò )基本能力與技巧
3. Basic skills and techniques for using the telephone in business使用商務(wù)電話(huà)的基本能力與技巧
Summaries, notes, reports總結、筆記、報告
4. Writing reports寫(xiě)報告
5. Making notes作筆記
6. Summarizing and taking notes of conversations in business總結歸納商務(wù)談話(huà)
Working together一起工作
7. Talking about where you work談?wù)摴ぷ鲉挝?/FONT>
8. Employment policy勞務(wù)政策
9. Company’s activities, organization and history公司活動(dòng)，組織與歷史
International trade國際貿易
10. Ordering and supplying goods or services訂貨（服務(wù)）與供貨（服務(wù)）
11. Answering and making enquiries咨詢(xún)與解答
12. Making offers報價(jià)
13. Placing and acknowledging orders下定單和認可定單
Money matters貨幣貿易
14. Methods of payment付款方式
15. Cash flow現金流
16. Invoicing開(kāi)發(fā)票
18. Dealing with non-payment problems處理未付款問(wèn)題
Dealing with problems處理問(wèn)題
19. Complaints and apologizing投訴與道歉
20. Delivery and after-sales problems發(fā)貨與售后問(wèn)題
